Frequently Asked Questions

We are a family business that has been in the Jewellery business for more then twenty years; we have successfully served our many satisfied customers, who continue to use our service again and again.

You are most welcome to come and meet us at our premise anytime, we are open 7 days a week between the hours of 10am to 5.30pm Mon to Sat. and 10am to 4pm Sundays and public holidays.

We purchase all gold regardless of it's carat value or colour, from 9k to 24k and everything in between.

All gold must be sent via Australia Post Registered mail that provides a tracking number, sealed in a padded mail bag, and if you choose to you can buy additional insurance at the post office if you so wish.

We only need to see and keep a copy of one photo government issued ID such as Passport, or driver license, or failing that you can provide two government issued documents without photos, such Heath Care Card, Medicare, birth certificate etc. together with a copy of your recent bill or bank statement with your current address, please ask us beforehand if you are not sure if your documentation is acceptable or not.

After receiving your gold, we will test, and value them to determine and confirm how much we can buy from you, and if you are happy with the amount, we will promptly pay the money to you.

Once an agreement has been reached on the amount of the purchase, we will promptly pay the agreed amount via the following methods:

  1. Direct Deposit into your bank account.
  2. Send a cheque to your address
  3. Pay via Pay Pal
  4. Western Union Money Transfer

 

If for what ever reason we can not proceed with the purchase of your gold, then we will simply return your Jewellery back to you in the same way it was sent to us, with a thank you, and hopefully we can be of assistance to you sometime in the future.

You can contact us anytime by the following method.

Free Call: 1800 337 518 or Local call (03) 9546 7546

Email: info@expresscashforgold.com.au

SMS: 0415 796 898

Postal: NHD Group Pty.Ltd.
P.O Box 183
Springvale 3171
Victoria
Visit Our Premise: Tinson / Express Cash For Gold
276A Springvale Road
Springvale 3171
Victoria